RETURN & REFUND POLICY

Returns

At 7Tib Pharmacy, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns:

  • Prescription Medications: Due to legal and safety concerns, we cannot accept returns or exchanges of prescription medications.
  • Non-Prescription Products: Non-prescription items, such as over-the-counter medications, wellness supplements, and personal care products, may be eligible for return within 7 days of purchase, provided they are unopened, unused, and in their original packaging.

How to Initiate a Return:

  1. Contact Us: Please reach out to our customer service team Via Email, LiveChat, Call or Text us within 7 days of receiving your order to initiate a return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions on how to return your item(s).
  3. Ship Your Item: Carefully pack the item(s) and include the RA number in your package. Ship the package to the address provided by our customer service team.

Conditions for Returns:

  • Items must be returned within 7 days of receiving the order.
  • Items must be in their original packaging, unopened, and unused.
  • The RA number must be included in the return package.

Refunds

Refund Process:

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days.
  • The refund will be credited back to your original method of payment.

Non-Refundable Items:

  • Prescription medications
  • Opened or used non-prescription items
  • Items returned without a valid RA number

Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

We only replace non-prescription items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

  • Email: support@7tib.com
  • Phone: +1 248 230 4061

Thank you for choosing 7Tib Pharmacy. We appreciate your business and strive to provide you with the best service possible.