ORDERING & PRESCRIPTIONS

Do you provide consultations with pharmacists?

Yes, we provide free pharmacist consultations to assist you with your healthcare needs. Our licensed pharmacists are available to answer your questions, offer personalized advice, and help you understand your medications.

You can reach our pharmacists in the following ways:

  • Call Us: Speak directly with a pharmacist by calling +1 248 230 4061 during our business hours.
  • Live Chat: Use the live chat feature on our website to chat with a pharmacist instantly. Look for the chat icon at the bottom of the page.
  • WhatsApp: Use the WhatsApp feature on our website to chat with a pharmacist instantly. Look for the chat icon at the bottom of the page

Feel free to contact us for any questions or concerns about your medications or health. We are here to help!

How do I know if a product is in stock?

Product availability is indicated on the product page.

If you’re having trouble locating a specific medicine, please contact our support team. We’re here to assist you and ensure you get the medication you need. Reach out to us via live chat or phone, and we’ll be happy to help you find it.

Should I have a prescription to order from you?

For most of our medicines, a prescription is not required. However, if you are unsure about whether a prescription is needed for a specific product, please feel free to reach out to our support team. You can contact us via live chat or phone, and we will be happy to assist you with any questions you may have

How do I submit my prescription?

Submitting your prescription is easy and convenient. Here are the steps:

  • Upload Online: During the checkout process, you will be prompted to upload an image or PDF of your prescription. Ensure the image is clear and legible.
  • Email: You can email a scanned copy or a clear photo of your prescription to (support@7tib.com) Please include your order number in the email for reference.
  • WhatsApp: If you prefer, you can WhatsApp  your prescription to us. Please include your order number and contact information.

Our team will verify your prescription and process your order promptly. If you have any questions or need assistance, please contact our customer service team

Can I order prescription medications online?

Yes, you can Order prescription medications online. 

What do I do if I not receive my Order?

If you have not received your order within the expected delivery timeframe, please first check the tracking information provided in your shipping confirmation email. If the tracking information is unavailable or indicates an issue, please contact our customer service team for further assistance. We will promptly investigate and resolve the issue to ensure you receive your order as soon as possible.

What should I do if the package is damaged or something is missing?

If your package arrives damaged or if any items are missing, please contact our customer service team immediately. Provide your order number and details about the damage or missing items. We will resolve the issue promptly by arranging for a replacement or a refund as needed.

What is the expiry date of medicine?

The expiry date is mentioned on each blister. It is different for different batches. The shelf life is 2 years from the date of manufacture and would differ from batch to batch depending on when they were manufactured.

PAYMENT

What payment methods do you accept?

We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express)
  • Debit cards
  • PayPal

For your convenience and security, we ensure that all transactions are processed securely. If you have any questions about payment methods or need assistance, please contact our customer service team.

Is our Payment save with 7Tib Pharmacy?

Yes, Your payment always save with Us.  Whatever your online mode of payment, you can rest assured that 7Tib trusted payment gateway partners use secure encryption technology to keep your transaction save & secure.

What should I do if I made an order and my credit card hasn't been charged yet?

If your card hasn't been charged after placing an order, please ensure that your payment information was entered correctly. Occasionally, there may be a delay in processing the payment. If the charge does not appear within 24 hours, please contact our customer service team for assistance. We're here to help!

GENERAL INFORMATION

How can I contact customer service?

You can reach our customer support team in the following ways:

  • Email: Contact us at (support@7tib.com) for assistance. We aim to respond to all inquiries promptly.
  • Phone & Text: Call our customer service hotline at (+1 248 230 4061).
  • Live Chat: Use the live chat feature on our website to chat with a representative instantly. 
  • WhatsApp: Use the WhatsApp feature on our website to chat with a representative instantly. 
How do you protect my personal information?

Protecting your personal information is a top priority for us. We employ strict security measures to safeguard your data:

  • Encryption: We use industry-standard encryption technology (such as SSL) to protect your personal information during transmission.
  • Secure Storage: Your personal information is stored securely on our servers, which are protected by advanced firewall and security technologies.
  • Access Control: Access to your personal information is restricted to authorized personnel only, and we regularly review our security procedures.
  • Privacy Policy: Our Privacy Policy outlines how we collect, use, and protect your information. We do not share your information with third parties without your consent, except as required by law.

If you have any concerns about the security of your personal information or would like more details, please contact our customer service team.

Is my prescription information confidential?

Yes, protecting your prescription information is of utmost importance to us. We adhere to strict privacy and security standards to ensure the confidentiality of your medical information:

  • Secure Transmission: Your prescription information is transmitted using encrypted channels to prevent unauthorized access during transmission.
  • Secure Storage: Once received, your prescription information is stored securely on our servers, protected by advanced security measures.
  • Access Control: Access to your prescription information is restricted to authorized personnel only, who are bound by strict confidentiality agreements.
  • Compliance: We comply with all applicable laws and regulations governing the protection of medical and personal information.

Rest assured that we take every precaution to safeguard your prescription information. If you have any concerns or questions about the security of your information, please contact our customer service team.

What is Return & Refund policy?

Please check our Return & Refund policy Page. 

Can I be sure in the quality of the Health Care Products you offer?

Yes, ensuring the highest quality of healthcare products is our priority. Here’s how we ensure quality:

  • Authorized Suppliers: We source our products only from reputable and authorized suppliers.
  • Quality Standards: All products meet stringent quality standards and regulatory requirements.
  • Storage and Handling: Products are stored and handled according to manufacturer guidelines to maintain efficacy and safety.
  • Expiration Dates: We guarantee that all products have adequate shelf life remaining at the time of delivery.
  • Customer Feedback: We value customer feedback and continuously monitor product reviews to ensure satisfaction and quality.

If you have any questions about specific products or would like more information on quality assurance, please contact our customer service team.

Why are generic drugs so cheap?

Many people become concerned because generic drugs are often substantially cheaper than the brand-name versions. They wonder if the quality and effectiveness have been compromised to make the less expensive products. The FDA (U.S. Food and Drug Administration) requires that generic drugs be as safe and effective as brand-name drugs.

Actually, generic drugs are only cheaper because the manufacturers did not take the expenses of developing and marketing a new drug. When a company brings a new drug onto the market, the firm has already spent substantial money on research, development, marketing and promotion of the drug. A patent is granted that gives the company that developed the drug an exclusive right to sell the drug as long as the patent is in effect.

As the patent nears expiration, manufacturers can apply to the FDA for permission to make and sell generic versions of the drug; and without the startup costs for development of the drug, other companies can afford to make and sell it more cheaply. When multiple companies begin producing and selling a drug, the competition among them can also drive the price down even further.

So there’s no truth in the myths that generic drugs are manufactured in poorer-quality facilities or are inferior in quality to brand-name drugs. The FDA applies the same standards for all drug manufacturing facilities, and many companies manufacture both brand-name and generic drugs. In fact, the FDA estimates that 50% of generic drug production is by brand-name companies.

Are the generic medicine sold here FDA approved?

All generic pills are FDA approved . Thus all products presented on this site are FDA approved.

Generic Drugs, are They as Good as Brand Names?

Generic drugs are copies of brand-name drugs that have exactly the same dosage, intended use, effects, side effects, route of administration, safety and strength as the original drug. In other words, their pharmacological effects are exactly the same as those of their brand-name counterparts.

An example of a generic drug, one used for diabetes, is metformin. A brand name for metformin is Glucophage.

Another common misbelief is that generic drugs take longer to work. The FDA requires that generic drugs work as fast and effectively as the original brand-name products. The difference between a brand name medication and a generic is in the name, shape and price. A generic drug is usually called by the name of the active ingredient while a manufacturer uses a brand name. However, a manufacturer cannot possess a patent for a certain chemical agent, this is why manufacturers of generic medications can legally produce the so-called generics.

SHIPPING

How long will it take to receive my order?

We strive to deliver your order as quickly as possible. Here’s what you can expect:

  • Express Shipping: For faster delivery, we offer express shipping options which typically deliver within [7 to 10] business days.

Please note that delivery times may vary due to factors such as holidays, customs processing, or unforeseen delays. Once your order ships, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.

If you have specific delivery questions or need further assistance, please contact our customer service team.

What are the shipping options?

We offer the following shipping options to accommodate your needs: 

  • Express Shipping: For faster delivery, choose our express shipping option. Orders are typically delivered within 7 to 10 business days.

Once your order ships, you will receive a shipping confirmation email with tracking information to monitor the status of your delivery.

If you have any questions about shipping  or need assistance please contact our customer service team

Do you ship internationally?

Yes, we offer international shipping to many countries worldwide. 

To determine if we ship to your country and to get an estimate of shipping costs and delivery times, please  contact our customer service team.

Do you deliver orders to PO Boxes?

Yes, we deliver packages to PO Boxes.