Return & Refund Policy for 7tib.com

Effective Date: August 17, 2025

At 7tib.com, we are committed to providing quality medicines and excellent customer service. This Return & Refund Policy explains how we handle returns, refunds, and exchanges for medicines purchased through our website.

1. Eligibility for Returns

Due to the nature of pharmaceutical products, not all items are eligible for returns. Returns may be accepted under the following circumstances:

  • The product received is damaged, defective, or expired.

  • The product shipped is incorrect or does not match your order.

  • You received the wrong quantity of an item.

Note: For prescription medications, returns are generally not accepted unless the order was incorrect or defective. This is in accordance with U.S. FDA regulations to ensure safety and prevent misuse.

2. Return Request Timeline

  • Return requests must be submitted within 7 days of receiving your order.

  • Requests submitted after 7 days may not be eligible for a return or refund.

3. Return Process

To initiate a return:

  1. Contact Customer Support:

    • Email: support@7tib.com

    • Phone: +1 (248 228 2945)

    • Include your order number, product name, and a photo of the damaged/incorrect item.

  2. Return Authorization:

    • Our team will review your request and provide a Return Authorization (RA) number if your item is eligible.

    • Do not return items without an RA number, as unapproved returns cannot be processed.

  3. Shipping the Return:

    • Use the original packaging if possible.

    • Ship the item back to the address provided by our customer support team.

    • Customers are generally responsible for the shipping costs unless the return is due to our error.

4. Refunds

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • If approved, the refund will be processed via the original payment method within 7–10 business days.

  • Shipping charges are non-refundable, except in cases where the return is due to our error.

5. Exchanges

  • Exchanges are allowed only for damaged, defective, or incorrect items.

  • If you wish to exchange a product, please contact our customer support to arrange the process.

  • Exchanges are subject to product availability.

6. Non-Returnable Items

The following items cannot be returned due to safety and regulatory reasons:

  • Opened or partially used medications.

  • Prescription drugs (unless incorrectly shipped or defective).

  • Products without original packaging.

  • Items damaged due to misuse or improper storage after delivery.

7. Cancellation Policy

  • Orders can be canceled before they are processed and shipped.

  • Contact our customer support immediately if you wish to cancel an order.

  • Once an order is shipped, it cannot be canceled, and the Return & Refund Policy applies.

8. Damaged or Lost Shipments

  • If your order is lost in transit or arrives damaged, contact us immediately.

  • We will work with the courier and provide a replacement or refund as applicable.

9. Contact Information

For any questions, concerns, or requests regarding returns or refunds:

7tib.com – Affordable & Quality Medicines For Everyone & Everywhere